Privacy Policy

Last updated: 10 November 2026

1. General

This policy explains how the sole proprietor MBTRANSFER ("we", the "Operator") processes personal data of visitors to mbtransfer.by and customers of our chauffeur and transfer service in Minsk, Belarus. It is prepared under the Law of the Republic of Belarus No. 99-Z of 7 May 2021 "On Personal Data Protection". By sending a request or contacting us you confirm that you have read this policy.

2. Data we receive

your phone number, name and trip details (date, time, route, number of passengers, flight number) that you share in a messenger, by phone or through the quick request form;
technical data when you visit the site: IP address, browser and device type, pages viewed. It is recorded by the hosting platform and by analytics services, if enabled.

We do not ask for passport data, bank card details or anything else not needed to carry out your trip.

3. How the quick request form works

The form does not store what you type on a server. The date, time and phone number are inserted into a message that opens in WhatsApp and are sent only when you press "Send" in the messenger yourself. Until then the data stays in your browser.

4. Purposes

to contact you and confirm the price and details of the trip;
to organise and perform the transfer and meet you at the pickup point;
to answer your questions;
to meet legal obligations (accounting and tax);
to improve the site, if anonymous statistics are enabled.

5. Legal basis

We process data on the basis of your consent (including consent given by action, such as sending a request or contacting us), to conclude and perform a contract with you, and to comply with legal obligations.

6. Sharing

We do not sell your data or pass it on for advertising. It may be accessible to the messengers you use to contact us (WhatsApp, Telegram); to the website platform (Tilda); to the driver or partner who performs your trip, only as far as needed for the trip; and to public authorities on a lawful request. Some of these services are located outside Belarus, so by contacting us you agree to such transfer.

7. Retention

We keep request data for as long as needed to perform the trip and answer related questions, and afterwards no longer than the period required by law for accounting records. We delete correspondence unrelated to an order on your request.

8. Your rights

You may ask whether we process your data; ask to correct inaccurate data; withdraw consent; ask us to stop processing and delete data where there is no other legal ground to keep it; and complain about the Operator to the National Personal Data Protection Centre of Belarus. To exercise these rights, write to info@mbtransfer.by or message us. We reply within 15 days.

9. Cookies and analytics

Analytics cookies (Google Analytics, loaded through Google Tag Manager, and Yandex Metrica) are switched on only if you press "Accept" in the cookie window. If you press "Reject all" or make no choice, they are not loaded. The service collects anonymised statistics: which pages are opened, device and browser type, approximate country. The data is processed by Google and Yandex, including on servers outside Belarus.

You can change your choice at any time: cookie settings. You can also turn cookies off in your browser settings; the site will keep working.

10. Security

We use organisational and technical measures to protect data from unauthorised access, alteration and deletion: limited access, data minimisation and an encrypted connection (HTTPS).

11. Operator contacts

MBTRANSFER, sole proprietor, Minsk, Belarus.
Phone: +375 29 707-00-67
Email: info@mbtransfer.by
Telegram: @mbtransfer

12. Changes

We may update this policy. The current version is always published on this page with its date at the top.

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